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  • How can I tell if a customer is defecting early enough to do something about it?
  • When conducting research interviews, how many should we try to conduct?
  • Our competitors are offering a lower price. Why wouldn’t a customer just take their offer?
  • Any tips for getting others in our company on-board with conducting more rigorous competitive analysis?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • Should it concern us that customers haven't ever considered the value-drivers we've identified?
  • How can I tell what a customer's real agenda is and identify what type of buyer they really are?
  • How does internal marketing relate to change management?
  • How can we get ahold of competitors' price lists?
  • Can you measure price elasticity through channels?

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