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  • What does a real price segment look like? What defines it?
  • What types of attributes should we think about for price segmentation?
  • How can product packaging be leveraged to increase profitability?
  • What's the difference between defection detection and customer retention?
  • Why are the early signs of customer defection so difficult to spot?
  • Why is accurate price segmentation so important?
  • When conducting research interviews, how many should we try to conduct?
  • Any tips for getting others in our company on-board with conducting more rigorous competitive analysis?
  • What is a "Steady State" customer defection and how do I spot it?
  • How do I know if my value messages are really "strategic"?

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