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  • My company seems to love platitudes. How do I get others to focus on real messages?
  • What is a "Steady State" customer defection and how do I spot it?
  • Should it concern us that customers haven't ever considered the value-drivers we've identified?
  • When doing competitive analysis, where else can we look to uncover our competitors' priorities?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • What does a real price segment look like? What defines it?
  • Aren't pricing outliers always a bad thing?
  • Can you measure price elasticity through channels?
  • When it comes to calculating customer profitability, how good is “good enough”? How accurate is accurate enough?
  • What do I do if my internal team can’t reach agreement on a set of value-drivers and their relative importance?

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