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  • What’s the difference between “hard” and “soft” value-drivers?
  • What is a "Mix Shift" customer defection and how do I spot it?
  • Aren't pricing outliers always a bad thing?
  • When doing competitive analysis, where else can we look to uncover our competitors' priorities?
  • What can I do if I can’t really tell whether the customer is serious about needing the absolute lowest price?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • Why are the early signs of customer defection so difficult to spot?
  • What's the difference between pricing analytics and optimization?
  • Does price elasticity really exist in B2B markets?
  • What does a real price segment look like? What defines it?

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