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  • Why would a B2B customer defect if they are saying they're satisfied?
  • What if our competitors are outperforming us on every value-driver that really matters?
  • What is a "Mix Shift" customer defection and how do I spot it?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • Can pricing analysts be taught the softer skills they need to be successful?
  • What are some good ways to talk about price/volume tradeoffs?
  • Does price elasticity really exist in B2B markets?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • What can I do if I can’t really tell whether the customer is serious about needing the absolute lowest price?
  • What is the average % lift reported by those using price elasticity to set prices?

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