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  • My company seems to love platitudes. How do I get others to focus on real messages?
  • Should we use current or potential LTV in our segmentation?
  • Aren't pricing outliers always a bad thing?
  • If we spot a potential customer defection early enough, can we turn it around?
  • How can I tell what a customer's real agenda is and identify what type of buyer they really are?
  • How can we see the customer spend that we aren't getting?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • Is speaking about loss avoidance really more powerful than highlighting upside gains?
  • Aren't people usually the root-causes behind most pricing problems?
  • Should I give my salespeople a specific price, or is a range OK?

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