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  • Can you tell, in advance, whether a promotional discount will work?
  • If we have people with lots of experience in the industry, do we really need to conduct marketing research?
  • What's the difference between defection detection and customer retention?
  • When doing competitive analysis, where else can we look to uncover our competitors' priorities?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • What are the different buyer types we might be negotiating with?
  • How can I tell what a customer's real agenda is and identify what type of buyer they really are?
  • What if our whole analytics initiative is built around giving end-users the ability to slice-and-dice data for themselves?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • Our competitors are offering a lower price. Why wouldn’t a customer just take their offer?

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