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  • Can just measuring something cause it to improve?
  • When leading others through the rationale behind a change, isn't there a danger that they'll arrive at different conclusions?
  • What do I do if my internal team can’t reach agreement on a set of value-drivers and their relative importance?
  • What’s the difference between “hard” and “soft” value-drivers?
  • When positioning ourselves vs. the competition, won’t prospects see us as negative and get turned off?
  • Should we announce price increases to customers whose pricing is actually being grandfathered and NOT increased?
  • Our research interviews were really informative. Do we really need to conduct a broader research survey now?
  • We're trying to reduce the complexity of our pricing model. Any tips or suggestions?
  • What is a "Steady State" customer defection and how do I spot it?
  • What types of attributes should we think about for price segmentation?

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