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  • What's the difference between defection detection and customer retention?
  • Should we use current or potential LTV in our segmentation?
  • Why are the early signs of customer defection so difficult to spot?
  • Can pricing analysts be taught the softer skills they need to be successful?
  • How can product packaging be leveraged to increase profitability?
  • If we spot a potential customer defection early enough, can we turn it around?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • What have other groups experienced when trying to link pricing performance to sales commissions? What have they done? And how successful has it been?
  • How can I tell what a customer's real agenda is and identify what type of buyer they really are?
  • Why is customer retention so much more important in B2B than in B2C?

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