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  • How does internal marketing relate to change management?
  • If we have people with lots of experience in the industry, do we really need to conduct marketing research?
  • What if our whole analytics initiative is built around giving end-users the ability to slice-and-dice data for themselves?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • Why is customer retention so much more important in B2B than in B2C?
  • What's the difference between pricing analytics and optimization?
  • Why are the early signs of customer defection so difficult to spot?
  • What is the average % lift reported by those using price elasticity to set prices?
  • Should we use current or potential LTV in our segmentation?
  • Why shouldn't services be priced by the hour? Lawyers and accountants do it, don't they?

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