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  • What’s the difference between “hard” and “soft” value-drivers?
  • How does internal marketing relate to change management?
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  • What are some good next steps to take once we've gleaned some solid insights about our competitive set?
  • How can we see the customer spend that we aren't getting?
  • I'm tired of policing my sales team and playing "bad cop" on every deal. Any suggestions?
  • What if our whole analytics initiative is built around giving end-users the ability to slice-and-dice data for themselves?
  • If we spot a potential customer defection early enough, can we turn it around?
  • Is speaking about loss avoidance really more powerful than highlighting upside gains?

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