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  • How do I know if my value messages are really "strategic"?
  • Isn't the point of analytics all about identifying outliers and taking action to make sure they don't happen again?
  • Our competitors are offering a lower price. Why wouldn’t a customer just take their offer?
  • How do you "normalize" your pricing to something else?
  • What is a "Steady State" customer defection and how do I spot it?
  • Why are the early signs of customer defection so difficult to spot?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • What are some good ways to talk about price/volume tradeoffs?
  • How can we get ahold of competitors' price lists?
  • What are the growth paths that other pricing groups are taking?

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