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  • What is a "Mix Shift" customer defection and how do I spot it?
  • Can just measuring something cause it to improve?
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  • Does price elasticity really exist in B2B markets?
  • What types of attributes should we think about for price segmentation?
  • How can pricing skills be applied to other profitable problems?
  • How would we know which value packages or bundles make sense to create?
  • Can you measure price elasticity through channels?
  • What's the difference between defection detection and customer retention?

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