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  • Can just measuring something cause it to improve?
  • What’s the difference between “hard” and “soft” value-drivers?
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  • What types of attributes should we think about for price segmentation?
  • What if there's just no convincing some of the internal influencers and naysayers that the initiative will be worthwhile?
  • How can I tell if a customer is defecting early enough to do something about it?
  • Are there downsides to grandfathering existing SaaS subscribers into their current pricing levels when we raise prices for newbies?
  • What does a real price segment look like? What defines it?
  • When conducting research interviews, how many should we try to conduct?
  • How does internal marketing relate to change management?

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