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  • What if the root-causes are in an area that I don't have a lot of lot influence over?
  • Can you tell, in advance, whether a promotional discount will work?
  • How can we see the customer spend that we aren't getting?
  • What role should lifetime value play in our pricing segmentation?
  • Aren't pricing outliers always a bad thing?
  • When pricing and quoting based on customers' projected volumes for the coming year, how do we protect ourselves against them falling short and not earning the price?
  • When conducting research interviews, how many should we try to conduct?
  • If we spot a potential customer defection early enough, can we turn it around?
  • Should I give my salespeople a specific price, or is a range OK?
  • What's the difference between defection detection and customer retention?

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